Last Updated: 10-16-2024
WeDiverge LLC (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our virtual coaching services or visit our website.
By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.
1. Information We Collect
We may collect the following types of information when you use our website or virtual coaching services:
- Personal Information: When you sign up for services, create an account, or contact us, we may collect personal information such as your name, email address, phone number, billing address, and payment details.
- Health Information: If you engage in our coaching services, we may collect health-related information, including but not limited to medical history, therapy goals, and other personal health details as required for providing occupational therapy coaching services.
- Technical Data: We may collect information such as your IP address, browser type, device information, and pages visited to improve our website’s functionality and user experience.
- Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze website usage. You may adjust your browser settings to refuse cookies, but this may affect some features of our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide personalized virtual occupational therapy coaching, track progress, and communicate with you regarding appointments or services.
- Billing and Payments: To process payments for services and send billing information.
- Website Improvement: To improve the functionality of our website, enhance user experience, and optimize service offerings.
- Communication: To send you relevant information, updates, or marketing materials if you have opted into our mailing list (you may opt out at any time).
- Compliance: To comply with legal obligations, such as maintaining proper records or responding to regulatory authorities if required.
3. How We Protect Your Information
We implement various security measures to protect your personal and health-related information, including:
- Data Encryption: We use encryption technology to secure sensitive data, including health records and payment information.
- Access Controls: Only authorized personnel have access to personal information, and they are required to maintain confidentiality.
- Data Retention: We retain your personal and health information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
4. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
- Service Providers: We may share your information with trusted third-party service providers who assist in operating our website or conducting our business, such as payment processors or IT service providers. These parties are contractually obligated to protect your information.
- Legal Requirements: We may disclose your personal information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You may request access to or correction of the personal information we hold about you.
- Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
- Deletion: You may request that we delete your personal information, except where we are required to retain it by law.
- Opt-Out of Communications: You may opt-out of receiving marketing communications at any time by following the unsubscribe link in emails or by contacting us directly.
6. Children’s Privacy
Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.
7. International Users
If you are accessing our website from outside the United States, please be aware that your information may be transferred, stored, and processed in the United States, where our servers are located and our central database is operated. By using our services, you consent to the transfer of your data to the U.S.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we make changes, we will post the updated policy on this page and revise the “Last Updated” date at the top. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
WeDiverge LLC
Houston, TX 77055
info@we-diverge.com
832-672-2144